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Organize shop categories and product navigation

Quick summary: Group products into customer-facing categories and verify the resulting catalog navigation.


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You need access to eCommerce categories and products; changing the visible catalog layout also requires website editing rights. Agree the category structure first. E-commerce categories organize the shop and are separate from internal product categories used for business settings.

  1. Open eCommerce Categories and search for the intended category before clicking New.
  2. Enter a clear customer-facing name. Select Parent Category for a subcategory; leave it empty for a top-level category. Avoid duplicating the same label under unrelated parents unless visitors can distinguish the branches.
  3. Add the category image, description and cover image where useful. For multiple websites, check the website restriction. Translate the name and description into the website languages, then save.
  4. Open the relevant eCommerce products and assign the category in their sales/e-commerce settings. A product may belong to more than one public category when that helps discovery.
  5. Return to the category list and use the drag handle to arrange categories in the intended order. Verify the parent-child structure after moving or renaming items.
  1. Open the website shop as an editor. If category navigation is not displayed, edit the catalog section and enable the desired category placement in its style options, then save.
  2. Visit the shop as a visitor. Open the parent and child categories and confirm they show the expected published products. Check the mobile filter panel as well as desktop navigation.
  3. Switch website language and verify category labels and descriptions. If a category appears empty, check product publication, website scope, category assignment and active filters before changing the structure.

Customers can browse the catalog by a consistent category hierarchy. Reassigning an e-commerce category does not change the product’s accounting or stock category. Before deleting or substantially renaming a category, review links from menus, campaigns and existing pages so visitors do not reach an obsolete destination.

Continue with product publication.