Manage a subscription in the portal
Quick summary: Read the effective date and price before confirming a renewal, plan change, or closure.
Review and request a change
Section titled “Review and request a change”- Sign in to the portal and open your subscriptions. Select the correct contract and review its status, recurring amount, next invoice date, and payment method.
- Open the action the supplier makes available, such as renewal, plan change, or subscription closure. These actions depend on the plan, contract state, and self-service settings.
- Read the proposed terms, price, effective date, and any immediate payment. For closure, review the displayed end date and reason before confirming.
- Complete any required acceptance or payment, then return to the subscription and check the resulting state and dates.
- If a payment method needs updating, use the secure payment-method controls offered on the subscription. Never send card details in the message area.
When an action is absent
Section titled “When an action is absent”Contact the subscription manager shown on the contract. Do not assume that deleting a payment method, failing a payment, or closing a browser cancels the subscription.
A closure does not automatically reverse invoices already issued or refund previous payments. Ask the supplier about outstanding charges and contractual notice periods. Keep the confirmation of the agreed change.