Return goods from a customer or to a supplier

Quick summary: Create a linked reverse movement so returned goods retain their original delivery or receipt history.

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Before you start

Find the completed original receipt or delivery and confirm which goods are being returned, their condition, quantities and tracking numbers. Agree the return with the responsible sales or purchasing colleague. A stock return does not itself issue a credit note or transfer money.

Create and process the return

1. Open the original completed delivery for a customer return, or the original completed receipt for a supplier return.
2. Click Return. Review the proposed quantities, including any earlier returns. Enter only the quantities being returned now; set other lines to zero.
3. Check the destination. Customer returns must go to the agreed receiving or inspection location; supplier returns must leave the actual location holding the goods. Preserve the original lots and serial numbers.
4. Confirm the return wizard to create the reverse transfer. Creating this transfer alone does not complete the physical return.
5. Open the generated transfer, record the actual Quantity and tracking details, and click Validate when the goods have actually moved. For multistep routes, complete the linked warehouse operations required by your route.
6. Check the completed return and its link to the original document. Inform sales or purchasing which quantities were accepted or sent back so they can arrange the financial correction.

Result and exceptions

A completed reverse movement records goods received back from the customer or sent back to the supplier. Invoice corrections and replacement orders remain separate tasks.

Do not put damaged customer returns into saleable stock merely because they arrived. Use the agreed inspection location and decide whether they can be restocked, repaired or scrapped. Do not process the same returned units twice. If the original document itself was wrong, follow correct completed movements before creating further shipments.